In my website survey, people reported all kinds of annoying and frustrating behavior in their coworkers, bosses, employees or family members. Very often they would end with a question like, “How can I control my feelings when I’m around this person?” or, “How do I get power over my emotions in this situation?” Question From [...]
What makes a person “difficult” to deal with? Sure, they may have some attitudes or behaviours that need to be addressed, but the difficult part has more to do with our own emotional triggers – our fear, our stress, our anger. When you deal with this you’ll really clear the way to your personal success. [...]
Question From a Reader… “I have recently become a cleaning superviser in a shopping centre and I have 11 cleaners to supervise. My problem is the operations manager on site. Although my area manager knows of the problems we have with him she still seems to side with him. After one of my cleaners being [...]
Question From a Reader… “I work with a person who is very abrasive and refuses to return telephone calls and emails. My job is providing technical support to an area of which they manage. With no feedback and interaction my job becomes very difficult. How would you propose handling this type of personality?” My Response… [...]
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