Here’s an important concept… You should not just “read about” dealing with difficult people. Instead, take it a step further and actually CHANGE the way you feel and react! You’ll find that it makes a HUGE difference. Here’s why… By now you’ve probably read about the “Difficult People Tango” that I describe in Chapter 1 [...]
Take this quiz and find out! 1. A boss or supervisor angrily criticizes you in a condescending manner because you didn’t do something “correctly” (i.e., the way they wanted). You realize you could have done the task differently if you had been given the proper instructions and you’re uncomfortable with their angry intimidating approach. How [...]
Have you ever tried to work with negative people who COMPLAIN about everything? And if you tried to give them a helpful suggestion for their problem, they just shot it down with a million reasons why it wouldn’t work? Or, perhaps they simply negated your idea by flatly stating, “I tried that.” How can you [...]
Who are we talking about when we say someone is a narcissist? When we speak of a narcissistic personality, we are often referring to someone who is extremely self-centered. And when we’re around someone like that we usually have some kind of automatic emotional reaction to them. In other words, they “push your buttons”. Here [...]
In my website survey, people reported all kinds of annoying and frustrating behavior in their coworkers, bosses, employees or family members. Very often they would end with a question like, “How can I control my feelings when I’m around this person?” or, “How do I get power over my emotions in this situation?” Question From [...]
“My neighbors are harassing me. How do you deal with neighbor harassment and difficult people like these?” I’ve been asked this question SEVERAL times now, so I thought I’d write an article on the topic. The word “neighbor harassment” is a very broad term. For different people neighbor harassment can mean anything from neighbors who [...]
Dealing with difficult people can seem like the LAST thing you’d ever want to do in your life …and yet, it doesn’t have to be that way. It IS possible to create a positive change in your relationship with someone, even though the difficult person is behaving in some socially inappropriate way – harassing, bullying, [...]
Question From a Reader… “How do you deal with staff who are constantly “starting fires”? Nothing is ever fair, etc.” My Response… You should first target the exact behavior that the person is doing when they “start fires”. Are they complaining to other staff members about issues and stirring up resentment? Are they being abrasive [...]
Question From a Reader… “I have a boss that has pretty much has been down my throat for just about everything! I have worked there for 4 months now, for example, she had given us a Christmas eating out and I had gotten there early with my husband and we waited and nobody showed up [...]
What makes a person “difficult” to deal with? Sure, they may have some attitudes or behaviours that need to be addressed, but the difficult part has more to do with our own emotional triggers – our fear, our stress, our anger. When you deal with this you’ll really clear the way to your personal success. [...]



