Question From a Reader… “How do you deal with staff who are constantly “starting fires”? Nothing is ever fair, etc.” My Response… You should first target the exact behavior that the person is doing when they “start fires”. Are they complaining to other staff members about issues and stirring up resentment? Are they being abrasive [...]
What makes a person “difficult” to deal with? Sure, they may have some attitudes or behaviours that need to be addressed, but the difficult part has more to do with our own emotional triggers – our fear, our stress, our anger. When you deal with this you’ll really clear the way to your personal success. [...]
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