Have you ever had the BEST of intentions of addressing an issue with someone and yet, somehow things just went sideways into poor communication and a negative outcome?

If you think about your experiences with people at work or home…

These “information” products focus on giving you advice on dealing with people, but ignore the extreme importance of your inner sensitive spots and stress reactions.

I’ve found that many people just want someone to TELL them how to deal with difficult people. But after [...]]]> Why Advice from Books, Articles, Talks
or Teleseminars Don’t Produce REAL Change

These “information” products focus on giving you advice on dealing with people, but ignore the extreme importance of your inner sensitive spots and stress reactions.

I’ve found that many people just want someone to TELL them how to deal with difficult people. But after they receive that advice, they usually find it hard to follow through and turn it into constructive action simply because their emotions get in the way and create a lack of assertiveness.

In fact, I’ve discovered that providing information or “advice” alone usually doesn’t translate into positive action or successful results.

In other words, knowing what you SHOULD do about an interpersonal problem is simply NOT ENOUGH to solve the problem!

This is because advice or information alone can NEVER give you the inner feeling of confidence and the assertiveness skills you MUST HAVE in order to deal with people successfully.

Furthermore, advice is usually much too general to address your SPECIFIC situation or too weak to really change your inner beliefs about people, especially if your situation is loaded with anxiety, frustration or stress.

Someone telling you things you SHOULD do might be interesting, but it’s NOT going to change your habitual behaviors, reactions and emotions (which are undermining your success).

The ONLY way to to generate the confidence and assertiveness skills you need to be TRULY successful with people is through a shift on the inside, to FREE you from anxiety, frustration and stress and tap into your personal strength and power.

… discover how to produce REAL change

The most successful people in business aren’t the ones who possess special skills or knowledge. They’re the ones who can confidently communicate with people and arouse in them a spirit of cooperation [...]]]> If there is ONE skill in life that guarantees success in life, it’s knowing how to be assertive, confident and effective with people.

The most successful people in business aren’t the ones who possess special skills or knowledge. They’re the ones who can confidently communicate with people and arouse in them a spirit of cooperation …whether it’s an employee, a boss, a coworker, a customer, a client in your business or a business partner.

You may want a better relationship or a less stressful work environment, but if you can’t resolve conflicts and issues with people successfully, you will never truly achieve the positive results you want.

You may have good ideas, but if you can’t enlist the support and willingness of others, those ideas aren’t going to be accepted or acted upon, no matter who you’re dealing with.

Good people skills produce good results… in any walk of life.

After years of experience I realized that the UNDERLYING TRUTH about why we have so much difficulty being successful when dealing with people and relationships is…

Your automatic unconscious reactions prevent you from being confident and assertive!

That’s right! I’ve learned that no matter how much information you have and no matter how much you know about dealing with people, if you try to deal with people while feeling even slightly angry, afraid, unhappy or stressed, you will always AUTOMATICALLY do the wrong thing!

If you say or do anything from a negative emotion, you will always have a negative outcome in the end …Even if you had good intentions in the first place!

The reason that people FEEL difficult to deal with is precisely because they trigger our negative emotions. In other words, they “push our buttons” …even momentarily.

When someone pushes our buttons they are touching a sensitive spot in us, which triggers a negative emotional reaction. The result is the “fight or flight response” – we either feel angry and annoyed at the person or we want to escape and avoid them.

We can also have a “freeze” response, which is often experienced as a momentary lack of confidence or an inability to be assertive.

These reactions are instinctual and automatic self-preservation responses, which are deeply programmed within your psyche.

Numerous psychological studies have shown that the stress emotions, such as anger, frustration, anxiety or fear, interfere with your performance. In other words, your negative emotions actually interfere with your ability to solve problems and your ability to show assertive behavior.

Most people can understand this when the emotion is extremely intense… Just think about “stage fright” and how it affects someone’s performance. But most people don’t realize that even BRIEF negative emotions cause us to be ineffective, too, by making us say and do things that we regret later.

But it gets even worse!

These momentary emotions cause you to say things that you wish you hadn’t said, or make impulsive decisions that you later regret.

Then, your negative reactions, even small ones, trigger negative emotions in the other person! And in the exact same way, the person you are dealing with reacts negatively as well.

It all develops into a nice little vicious cycle that I call, “The Difficult People Tango”.

Sound familiar? Watch for it. You’ll see it in the way people react to someone who is being difficult.

But you DON’T have to be caught in your automatic reactions any longer…and it all starts with this one simple concept!

There is a hidden source of power within you.

Within each of us there is a secret reserve of creativity, wisdom and power that can come to your aid, if you know how to tap into it.

I became aware of this phenomenon during my years of work using clinical hypnosis with my patients. It always amazed me to see the things that people were capable of doing in hypnosis… things they had NO IDEA could ever be possible!

This hidden power can also appear in times of crisis. For example, Bob, a friend of mine, fell off the ferry into the ocean without anyone seeing him.

Nearly drowning, he heard a calm clear voice speak to him, “300 strokes, Bob… 300 strokes”. Bob miraculously found reserves of strength from within to swim over 8 1/2 hours throughout the night until he was eventually rescued the next morning!

I experienced the phenomenon myself when I was struggling with a difficult relationship issue. Using a particular therapy technique on myself, I experienced a sudden change… a feeling of calm came over me… followed by a feeling of strength welling up from within!

I had discovered how to tap into my unconscious reservoir of strength and confidence in the face of a difficult interpersonal issue.

These sudden experiences of creativity, strength and confidence are what I call the “Wellspring Phenomenon”.

… learn how to use the Wellspring Phenomenon to enhance your success

Instead, take it a step further and actually CHANGE the way you feel and react! You’ll find that it makes a HUGE difference.

Here’s why…

By now you’ve probably read about the “Difficult People Tango” that I describe in Chapter [...]]]> Here’s an important concept… You should not just “read about” dealing with difficult people.

Instead, take it a step further and actually CHANGE the way you feel and react! You’ll find that it makes a HUGE difference.

Here’s why…

By now you’ve probably read about the “Difficult People Tango” that I describe in Chapter 1 of “Secrets of Dealing with Difficult People”.

I’d like you to be aware of just how often these negative cycles can occur when you’re interacting with people (and not just difficult people).

Every time you have an argument with someone, even a minor one, or get mad at someone, you are experiencing the Difficult People Tango.

Each time you feel irritated by the same person more than three times in a week, even if you don’t say anything to them, you are probably experiencing the Difficult People Tango.

In fact, the Difficult People Tango can even take place inside our heads! Do you ever lay awake at night replaying a negative situation with someone and feeling your emotions getting triggered all over again?!

These negative interactional patterns all have one thing in common: Your negative emotions (i.e., anxiety, frustration, anger, feeling stressed, etc.) are being TRIGGERED by something that the other person is saying or doing – by some specific type of behavior of theirs…

…and without realizing it, your reaction (produced by your emotions) is very likely triggering some kind of negative reaction in them as well – even if your behavior is as minor as “just avoiding” them or being “cool” towards them.

The Difficult People Tango often takes place unconsciously, outside of our awareness. But you can become more aware of it simply by observing your emotional reactions to people.

When you feel anxious, or irritated, or stressed by someone, just make a mental note of it and then try to figure out EXACTLY what the other person is doing that is triggering these feelings in you.

Now, it’s very likely that your natural inclination will be to immediately try to get the other person to stop doing the thing that is triggering you …but that’s NOT the place to start. In fact, that’s the way to fail.

The place to start is with the Wellspring Method, which I’ve described for you in detail in the book.

What you should be aware of, however, is that I originally developed the Wellspring Method as an interactional coaching system in my office.

In other words, if you were here with me in my office, I’d be leading you through a series of steps and exercises that would help you shift out of your triggered negative emotions into a state of strength, confidence and calmness as you pictured dealing with the difficult person.

I encourage you to go ahead and use the guided Wellspring Method online and become even better at dealing with difficult people and stressful situations in your life.

Live Powerfully!
Dr Lauderdale

And if you tried to give them a helpful suggestion for their problem, they just shot it down with a million reasons why it wouldn’t work? Or, perhaps they simply negated your idea by flatly stating, “I tried that.”

How can you [...]]]> Have you ever tried to work with negative people who COMPLAIN about everything?

And if you tried to give them a helpful suggestion for their problem, they just shot it down with a million reasons why it wouldn’t work? Or, perhaps they simply negated your idea by flatly stating, “I tried that.”

How can you succeed with negative people like this?

I worked with a single mother who complained loudly and bitterly about her 9-year-old daughter. It’s true that her daughter was a handful, but her mother was decidedly more interested in reporting how bad things were than finding a solution.

She repeatedly fumed in helpless exasperation, “I can’t handle her. SHE WON’T LISTEN!” Furthermore, the idea of sending her daughter back to live with her father again was “totally unacceptable” and having her live in foster care was simply “unthinkable”.

Now, at this point it’s easy to get frustrated… but if you do, you’ll simply join the ranks of all those people who “didn’t understand” and “didn’t help” and the complainer has even MORE to complain about.

When I’m dealing with negative people I recognize that I can’t change someone’s fundamental personality. Someone who has had years of practice being a victim of life is not going to give this up in a few short encounters with me – in the same way that you can’t stop a river by wading in and trying to prevent it from flowing.

Therefore, I went WITH the flow and listened to her litany of complaints. I became very interested in hearing about ALL of the problems with her daughter’s behavior. I empathized, but instead of giving her suggestions right away I asked her to describe, in detail, what she had been doing in reaction to this behavior.

She said that her daughter repeatedly ignored her when she was asked to do things… or she would outright refuse. The mother explained how she would become angry and frustrated and just give up. She agreed that this approach wasn’t working.

At this point it would have been easy for me to give a solution, but I persisted, “If you keep on dealing with things this way over the next few months or YEARS, how do you think things are going to turn out?”

I had just given her MORE TO COMPLAIN ABOUT than she had ever really wanted… and she developed a painful expression on her face as she envisioned that terribly unhappy future.

NOW… I allowed her to escape from the uncomfortable situation that her complaining had created by asking the key question, “So, how would you like things to be instead?”

Now, she was motivated. Her desire to think of a positive goal had temporarily outweighed her usual desire to seek sympathy through her negativity.

She described the well-behaved child she would like to have and, with further inquiry, described the kind of positive and effective parent she would like to become.

I asked her if she would like my help to do that… and she said yes.

Within a matter of minutes she had moved from her negative attitude and pattern of complaining about her awful state of affairs to someone with a vision of a positive future who was entering into a working agreement to change things.

I have used this approach successfully to establish working relationships for many types of difficult and negative people …and it can work for you, too.

Learn more about dealing with difficult people successfully…

Live Powerfully!
Dr Lauderdale

Do you feel like this around someone in YOUR life?

• I am always made to feel SMALL or less important to them than I believe I should feel,
• I hate that they always need [...]]]> Here are some typical feelings and reactions that are signs that you are dealing with a narcissistic personality.

Do you feel like this around someone in YOUR life?

• I am always made to feel SMALL or less important to them than I believe I should feel,
• I hate that they always need to be right!
• I tend to feel inferior or less capable in my own life (even though I KNOW I am not),
• I get tired of hearing their ramblings about all of their accomplishment and successes in life,
• I feel down about my own accomplishments and successes,
• I tend to bounce between admiration for them and anger,
• I don’t want to treat them as good as I would like for fear of “adding” to their inflated sense of self worth,
• I hate the un-winnable discussions and arguments,
• I feel that I always take a back seat in their lives,
• I am also somewhat embarrassed to present this person to friends – because he/she can rub people the wrong way and make OTHERS feel bad about themselves too,
• Its just not FUN being in shadows of this person.

Who are we talking about when we say someone is a narcissist? When we speak of a narcissistic personality, we are often referring to someone who is extremely self-centered.

And when we’re around someone like that we usually have some kind of automatic emotional reaction to them. In other words, they “push your buttons”.

Narcissism Definition

The narcissist measures life in terms of achievement. They seem to believe that being “the best” or “better than others” is the way to feel good about themselves. Conversely, if they are NOT doing better than others they feel bad about themselves.

They do not seem to see the value in just having fun with someone, or in the enjoyment of an experience simply because the experience is enjoyable, or in the good feelings that come from taking an interest in others.

Here’s a simplified summary of Narcissistic Personality Disorder from the Diagnostic and Statistical Manual (DSM-IV-TR) of the American Psychiatric Association.

A narcissist…

.

How Do You Deal With a Narcissist?

Unfortunately when a narcissist builds themselves up, it can automatically make us think that they are putting us down.

This can trigger a variety of negative emotions including anger, inferiority, anxiety, etc. The problem is that whenever you act on these negative feelings you will ALWAYS automatically say or do the wrong thing!

Therefore, as with most difficult people, the first step in dealing with the self-centered self-important narcissist is to prevent yourself from feeling put down or feeling inferior (i.e., “being triggered”) when you are with them.

How can you do this?

The best way is to stay focused on your own self-worth and realize that feeling good is ALWAYS the best plan. When I say “feeling good”, I don’t mean feeling “happy” with the other person’s behavior. I mean feeling strong, confident and positive about yourself, even when the other person is behaving poorly.

In other words, train yourself to handle narcissistic behavior without taking it personally.

That means that you don’t allow the narcissist to trigger negative judgments about yourself and that you view their behavior simply as a sign of insecurity or immaturity.

Now I realize that this may be easier said than done, which is why I created the Wellspring Method and use it in my office every day with people who are facing stressful life situations or dealing with difficult people.

The fact is that when you are able to stay centered in your own good feelings and confidence, you will be in a much stronger position to positively INFLUENCE the narcissist and perhaps create a change in their behavior… at least whenever they are around YOU.

How to Influence Narcissistic Behavior

Assuming that you have learned how not to be triggered by narcissistic behavior and you have shifted yourself into a positive emotional state, you can now begin to influence the narcissist towards more positive behavior.

You cannot change the narcissist’s whole personality, so don’t even try. This would be like trying to empty Lake Superior with a bucket!

You just want to target some piece of behavior that is problematic. After you influence that behavior you can target another behavior, and so on.

After targeting a specific negative behavior, become clear about the behavior you want them to be doing instead. Let’s say, for example, that you’d like your narcissist to be showing more of an interest in you and your thoughts and ideas.

One of the most powerful motivators known to mankind is that little stone in your shoe! So, let me describe how to use this principle to influence someone’s behavior.

A good way to deal with difficult behavior is to think of some way to make their behavior (the specific negative behavior you targeted) become more of a problem or a nuisance for THEM, so that the escape from that problem or nuisance is through the desirable behavior you want instead.

Ok, so if your goal is for them to show more of an interest in you, then don’t let them dominate the conversation. Take your turn to talk about what’s happening in YOUR life. Then, when the narcissist prematurely shifts the conversation away from you and onto themselves again, comment on it… “I notice that you’re not that interested in what I’m saying right now (i.e., my thoughts, ideas, experiences, difficulties, etc.)”

Now, here’s the secret. Make your comment without anger or annoyance or any other negative emotion. Since your goal is to head toward a better relationship, keep it positive and friendly. You’re simply creating a little bit of a problem for the narcissist who will find this mild criticism rather unsettling.

In order to create a genuine change in their behavior you should keep doing this consistently at every opportunity. You can use variations on that sentence. For example, “I thought you were more interested in what I was saying,” or “Did you want to hear more about my (experience, problem, life, etc.)?” or “Do you value my perspective on this subject?”

Allow the narcissist to feel a little uncomfortable, but then always graciously allow them to escape the discomfort by smiling or complimenting them when they DO invite you to continue with your story or whenever they do start showing more of an interest in your ideas (e.g., “Thanks for listening. I really enjoyed our conversation.”)

Creating targeted little nuisances like this over an extended period of time produces a much stronger influence than any big angry confrontation ever could.

Of course, there are many other specific behaviors that a narcissist might show, such as being rude or condescending, throwing a temper when things don’t go his or her way, becoming verbally abusive or being excessively controlling, but these behaviors can also be dealt with using the same principles, which are described in more detail in my ebook, ‘Secrets of Dealing with Difficult People’.

What Are the Benefits of Dealing With a Narcissist in Your Life?

		You’ll be able to talk with them and still keep your self-esteem intact,
		They will no longer “push your buttons” and make you feel less capable or inferior,
		You’ll be able to influence them to interact with you more appropriately instead of continuously bragging about their accomplishments,
		Your anger, annoyance or anxiety will stop being triggered as you focus on EFFECTIVE responses to their behavior,
		You’ll be able to help them see that your way of doing things can be just as right as theirs,
		You can train them to talk about themselves less and take more of an interest in you and what you have to say,
		You’ll be free to enjoy more of the positive things that this person has to offer,
		You will become an equal in the relationship instead of taking the back seat any longer.

.

Learn How to Deal with a Narcissist and Win Back Your Self Worth!

For more information on dealing with narcissistic behavior, check out my book where you can learn all about my principles and strategies for dealing with difficult people successfully.
… Learn more on how to deal with difficult people.

Secrets of Dealing with Difficult People

Unlike other books, this 201-page book shows you a tested systematic method to help you calmly and confidently create the positive change you want when dealing with difficult people (available in eBook or Soft Cover).
                                  Price: $23

Mark Lauderdale MD FRCPC

ABOUT THE AUTHOR: Dr Lauderdale is a psychiatrist and personal effectiveness coach in private practice who has a special interest in helping people deal with stressful life situations and difficult people powerfully and effectively.

Very often they would end with a question like, “How can I control my feelings when I’m around this person?” or, “How do I get power over my emotions in this situation?”

Question From [...]]]> In my website survey, people reported all kinds of annoying and frustrating behavior in their coworkers, bosses, employees or family members.

Very often they would end with a question like, “How can I control my feelings when I’m around this person?” or, “How do I get power over my emotions in this situation?”

Question From a Reader…

“How do you maintain your composure when a person is being unrealistic in their behavior and their actions?”

My Response…

Your question is extremely important. You are rightly concerned about something I call, “The Difficult People Tango”. When a difficult person is being difficult their behavior often triggers a stress reaction in us – anger, annoyance, frustration, fear, anxiety, etc.

If we aren’t careful we may act on these negative feelings and then say or do negative things. In my experience, negative emotions ALWAYS produce negative actions and these negative actions almost always produce negative results.

So, you are quite right that maintaining your composure is valuable. But I would go further than that. Not only is maintaining your composure important, but it’s even better to feel strong and confident when dealing with diffcult people.

But your question was HOW to do that. There are a few key steps, which I explain in greater depth in my ebook, ‘Secrets of Dealing with Difficult People’.

(1) Target the problem behavior: Target the exact behavior you want to deal with. If there are several pick one at a time. (e.g., verbal abuse, complaining, refusing to cooperate, being abrasive, etc.)

(2) Identify your goal: Become clear about the way you want things to be instead. This could be as simple as wanting someone’s annoying behavior to not trigger you any more, or it could be as complicated as wanting to train someone to stop raising their voice and discuss matters in a calm and respectful way.

(3) Tap into your personal power: Think of an experience in your life that is associated with feeling strong and confident – some time in your life when you felt really good. Then close your eyes, remember this positive experience and blend these good feelings into a scenario with the difficult person. Visualize several episodes with this person blending in the good experience every time until you can feel yourself remaining calm and confident in the presence of the difficult person.

(4) Mentally rehearse dealing with the situation: Once you are feeling calmer and more confident, continue to mentally rehearse scenarios of dealing with this person’s difficult behavior. Imagine dealing with them in all sorts of ways – good, bad or ugly – and play it forward so you can see the probable effect of your actions.

This has a cleansing effect because you’ll see for yourself the negative effects of your negative actions. Your mind will then become more creative and also open to good ideas. This is when you’ll be most able to make constructive use of advice or ideas in books or tapes.

In my book, “Secrets of Dealing with Difficult People”, I gave you some coping strategies that you can use. However, I’ve learned that simply giving strategies to someone is NOT the same as actually giving them control over their emotions.

In other words, giving advice to someone may be interesting and useful to some extent, but to produce an ACTUAL change in the way a person is FEELING requires something more than that.

In my office I rarely give advice any more. It just doesn’t produce much in the way of genuine positive change.

What I do instead is to empower people – to give them a feeling of strength and confidence when facing the problem person or situation …and when THAT happens they usually find that they ALREADY KNOW what to do.

Now, here’s MY problem… Most people on the internet are searching for “information” or “advice” on dealing with difficult people, which is why I wrote the ebook, but I KNOW that what they REALLY need is a “shift in their emotional state” into their PERSONAL POWER!

If you would like me to guide you step-by-step into YOUR personal power …just as though you were sitting with me in my office …get the Wellspring Method Personal Effectiveness System and keep YOUR cool around difficult people.

Live Powerfully!
Dr Mark

Mark Lauderdale MD FRCPC
Psychiatrist and Personal Effectiveness Coach

I’ve been asked this question SEVERAL times now, so I thought I’d write an article on the topic.

The word “neighbor harassment” is a very broad term. For different people neighbor harassment can mean anything from neighbors who [...]]]> “My neighbors are harassing me. How do you deal with neighbor harassment and difficult people like these?”

I’ve been asked this question SEVERAL times now, so I thought I’d write an article on the topic.

The word “neighbor harassment” is a very broad term. For different people neighbor harassment can mean anything from neighbors who are verbally abusive to people who are deflating your tires to neighbors who are just plain nosey.

It’s a little like saying, “My dog is misbehaving”. You wouldn’t start right away by working on your dog’s “misbehavior” in general. You’d want to focus on the SPECIFIC forms of misbehavior that are causing a problem, such as jumping up on people, or barking too much, etc…

So, the first thing to do is to identify the specific type of harassment or harassing behavior that is causing the problem.

For the sake of discussion let’s say that your neighbors are frequently rude or disrespectful to you and your family. They use a “hit and run” form of verbal abuse.

The next thing to do is… talk to them? (I can already hear you saying, “I tried that and it didn’t work!”) Let me clear about this… NO!

The next thing to do has NOTHING to do with talking to them.

In fact, jumping into action too quickly is often where people go wrong right off the bat. It’s almost guaranteed that you will DO or SAY the wrong things, which just make things WORSE.

No, the next thing to do is IMAGINE… more specifically, to visualize the way you’d like things to be with your neighbor instead of the way things are. In other words, set your goal and visualize it.

You might want to turn them into friends or you might want to have infrequent but respectful interactions. That’s ok. Just be very clear about your goal – as long as it’s constructive.

So, let’s say that you don’t want to move away from the neighborhood and that what you REALLY want is to end the harassment and for your neighbors to talk in a respectful way to you and your family instead.

Now, since THIS is what you really want, you should make a conscious decision that everything you say or do from now on will move things toward this positive outcome …and furthermore, that everything THEY say or do ALSO becomes an opportunity for you to take things closer to that outcome.

After you’ve imagined what a positive outcome might look like, you should then eliminate your anger, frustration and stress about the situation and feel calm, strong and confident about creating a positive change.

You can’t produce a positive outcome if you’re sitting on negative, angry or hostile feelings.

If you don’t know how to shift your emotional state, use the Wellspring Method, which I created to help you learn how to deal with difficult people and situations like this.

Armed with a feeling of confidence and determination to produce a positive outcome with the difficult person, start imagining what would happen if you were to meet with your neighbor… play out ANY scenarios that come into your mind.

There is not just ONE RIGHT WAY. You know your situation far better than I do and how your particular neighbor is likely to respond.

You might start off by paying them a visit and saying, “I noticed that you seemed unhappy about something when we last spoke, so I thought I’d come over and find out what it is that’s bugging you…”

It’s quite possible that they may not believe you and you may just get another rude response. But, you can persist… “Clearly something was bothering you and I’d really like to know what it is so that we can address the problem.”

You want to persist and be genuinely concerned and curious, so that your neighbor actually starts to feel that you are interested in what their issue is. Persist until you really understand why they are feeling the way they are… even if their concern is based on misinformation or an immature way of seeing things.

Once you understand what their concern is (no matter how rudely they expressed it), you can then start to think of a solution that could address that concern. Of course, if you are addressing their genuine concern, then they will also become more receptive to a friendlier relationship without the disrespectful language.

If there is really no underlying issue that is bothering them, or at least none that they will divulge to you, and they persist with rude language, you can take the approach of paying them a visit each and every time a rude episode occurs… each time approaching them with the same calm and genuine curiosity about what it is that is bugging them.

The more rude they are, the more concerned and curious you can be. Of course, you would need to be able to do this calmly and confidently because pushing your buttons and getting you to react is what they are TRYING to do!

If you continue with repeated discussions over an extended period of time, never retaliating or getting drawn into an argument and always pursuing the issues in great detail, the act of being disrespectful towards you will start to become a bit of a nuisance to your neighbor who will think twice about being rude next time.

He’ll know that hurling another negative comment your way or engaging in further harassment is just going to result in yet another long drawn out discussion in which the things that are bugging him will be put under the microscope for examination.

There are only two outcomes… Either your neighbor will eventually reveal what is really bugging him or her, which you can then address through some kind of win-win solution, or, they will change their tune and avoid being rude in order to avoid another discussion with you.

Let me guide you through a step-by-step process as you learn how to be assertive with difficult people and create the positive change you want.

Secrets of Dealing with Difficult People

Unlike other books, this 201-page book shows you a tested systematic method to help you calmly and confidently create the positive change you want when dealing with difficult people (available in eBook or Soft Cover).
                                  Price: $23

Mark Lauderdale MD FRCPC

ABOUT THE AUTHOR: Dr Lauderdale is a psychiatrist and personal effectiveness coach in private practice who has a special interest in helping people deal with stressful life situations and difficult people powerfully and effectively.