How to Be Calm, Confident and Assertive when Confronting Difficult People

What makes a person “difficult” to deal with? Sure, they may have attitudes or behaviours that are frustrating, but the really difficult part is handling your triggered emotions – your anxiety, your stress, your anger, etc. If you can handle the emotional triggers you can truly clear the way to your personal success. Take Jill’s situation, for […]

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How to Deal with Harassing Neighbors

  “My neighbor is harassing me. How do you deal with harassing neighbors?” The term “neighbor harassing” is very broad. Neighbor harassment can mean anything from neighbors who are verbally abusive to people who are deflating your tires to neighbors who are just plain nosey. It’s a little like saying, “My dog is misbehaving”. You […]

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Dealing with Difficult People: Frustrated and Stressed to Confident and Effective

This tested step-by-step problem-solving method will help you calmly and confidently create the positive change you want when dealing with difficult people. You’ll learn .. How to Understand Difficult People and Create Positive Change How to Handle Conflict, Complaints, Verbal Abuse and Noncollaboration How to Deal with Bullying, Harassment, Gossip, Office Politics and Controlling People […]

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Stories Of Successfully Confronting Difficult People Using The Wellspring Method

“She handled a difficult employee/coworker without feeling stressed at all!…” Before… Jill was the manager of a hair salon and spa who was worrying for weeks about how to confront an employee regarding some inappropriate behavior at work. She didn’t quite know how to bring up the issue and was concerned that the person might get upset or even quit. […]

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Turning Conflict into Cooperation

A Moving Story About a Resentful Father and His Step-Daughter “I bought your book less than two weeks ago and am having a great respectful relationship with my wife’s daughter who was 15 when we first married. We went thru some tough years then became friends but after a bad marriage of her own which […]

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